RETURN POLICY

Please read all policies thoroughly so that you may make an informed purchase. Thank you for your interest in shopping with us. We appreciate your business

RETURNS:

• Return packages must postmarked within the 14 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
• Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
• Items sold as sets must be returned with the correct sizes, as sold.
• If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned for a refund.
• Gift cards cannot be returned or refunded.

Return INSTRUCTIONS

  • Must email customerservice@lynettetracy.com for return approval.

  • Merchandise must be returned within 14 days of receipt.

  • Merchandise must be unworn.

  • Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.

  • All Clearance Items are FINAL SALE.

Store Credit:

  • Store Credit can only be used online at our website, www.lynettetracy.com.

  • Store Credit is Non-Transferrable.

  • Store Credit will be processed within 24-48 hours of receipt of the item.

  • Maintain track of your return parcel. 

  • Store credit is issued after your returned is scanned "PICKED UP"

  • Maintaining track of status is the responsibility of the customer.

  • Store Credit does not expire.

  • Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

DAMAGES:

  • In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.
  • You have 7 days from the initial inquiry to provide all supporting evidence for a refund to be honored. 

 

We do not answer order related questions through DM's or social media. If you need to exchange or have issues with your order. Please email us at customerservice@lynettetracy.com

 

 For more information regarding our return policies please contact Customer Care :

customerservice@lynettetracy.com